Booking Terms & Conditions

Booking Terms & Conditions

These terms and conditions apply to all bookings and supersede all others.  Please read them carefully!

These terms and conditions are issued to help protect our (and your) legal position.  However, we will always endeavour to work around any issues without the need to resorting to legal recourse.

1 Booking Arrangements

1.1 Enquiries can be made by email, telephone or letter.
1.2   You will be required to return to us a completed booking form before we can confirm your booking.
1.3   If you request a booking via telephone, we will reserve a place for a period of time no greater than 7 days, during which time you must send us a completed booking form.  If you fail to do so, we reserve the right to release your reserved place.
1.4   This agreement will come into force when we acknowledge receipt of your booking form and confirm the details of your course.

2 Our Obligations

2.1   We warrant to provide our services with all the care and skill to be expected of a qualified and competent contractor.
2.2  We shall use our reasonable endeavours to carry out the training on the date advertised but it may be necessary in certain circumstances to change the date of a course.  Certain courses may also carry a minimum number of participants in order to allow the course to go ahead.  This information will be relayed to you at time of booking.
2.3  If the date of the course is changed by us, we will notify you in writing and you may either transfer your booking at no charge or we will offer a full refund of any fees paid.

3 Your Obligations

3.1   Prior to, during the course and during certification of the course, you agree to

  • provide us with all information that is reasonably requested by us
  • Ensure all information provided is correct, accurate and up to date
  • Behave at all times in a manner that is not disruptive to other delegates or our staff
  • Take part in all necessary scenarios, exams and assessments necessary and / or as required for the course

3.2   We reserve the right to withhold certification if any requested information is not provided.

4 Payment Terms

4.1   When we confirm your booking, we will send you an invoice for your course.  Unless otherwise agreed, payment will be due at time of booking.  If we have agreed additional terms, then payment will be due 2 weeks before the start date or prior to the course start date, whichever is sooner.
4.2   Unless otherwise agreed, you will not be admitted onto the course if full cleared payment has not been received prior to the start date.  In such cases, the full course costs remain payable.
4.3   Payments can be made via BACs or cheque.
4.4   Unless otherwise agreed, we may withhold joining instructions if full cleared payment has not been received
4.5   Should payment remain outstanding, we reserve the right to withhold any certifications.

5 Cancellations & Transfers

5.1   Please let us know as soon as possible should you need to cancel your course with us.  We will endeavour to work with you to transfer or reschedule your booking, but reserve the right apply the following fees:
5.2   Cancellations

  • More than 4 weeks before start date: Full Refund
  • Between 2 and 4 weeks before start date: 50% of amount charged
  • Between 2 weeks and 3 days before start date: 90% of amount charged
  • Less than 3 days before start date: 100% of amount charged

5.3   Transfers / Rescheduling

  • More than 3 weeks before start date: No Transfer charges
  • Less than 3 weeks before start date:  a £50 or 25% (whichever is the lesser amount) Transfer charge applies

6 Late Arrivals / Missing Sessions / Non-attendance

6.1   Many of our courses carry a required attendance and contact time in order to be eligible for certification.  If you arrive late for a session or miss a session then we reserve the right to refuse to accept you for the remainder of the training.  If this is the case, the full course fee remains payable.
6.2   If you are running late for a course, please contact us as soon as possible as we may be able to work around small delays.
6.3   If you do not attend a course that you are booked on and have not previously informed us then the full course fee remains payable

7 Eligibility & Requalification

7.1   It is your responsibility to ensure that you (and any other delegates) are free from any condition which would affect their capability to undertake their chosen course.  We welcome students with disabilities, but it remains your responsibility to ensure that you will be able to complete the required syllabus to be eligible for qualification.
7.2   It is your responsibility to ensure that all learners have the aptitude and ability to cope with an intense course of study and practical activity
7.3   To be eligible to attend a requalification course (First Aid at Work 2 day requalification), a delegate must present a valid First Aid at Work certificate which is in date on the last day of the requalification course.   Certificates that are not issued by an HSE approved provider or through an Ofqual recognised Awarding Organisation may not be accepted.  Please check with us first before booking onto a course.
7.4   Specific courses may also have prerequisites.  Please see relevant course information or contact us for more information.

8 Confidentiality & Data Protection

8.1   Any information of a confidential nature disclosed to us prior to or during the course will remain as such and not disclosed to any other body unless required by Law.
8.2   Each party undertakes to comply at all times with the Data Protection Act 1998, or any subsequent act.  Please see our separate Data Protection policy.

9 Intellectual Property

9.1   Unless otherwise stated, we or our licensors own the intellectual property rights in the materials used during the course. All these intellectual property rights are reserved.

10 Miscellaneous

10.1 Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or for fraudulent misrepresentation; or in respect of the implied warranties contained in the Supply of Goods and Services Act 1982.
10.2 Subject to the above clause, We will be under no liability to the Purchaser whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused.
10.3   Subject the above clauses, our aggregate liability under this Agreement (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Services concerned.
10.4   Any demand notices or communication may be given by hand or sent by first class prepaid post and shall be deemed to have been duly served if delivered by hand when left at the address of the other party; if given or made by prepaid first class post, 48 hours after being posted (excluding Saturday, Sunday and public holidays);
10.5   Any notices sent by you to us shall be sent to our addresses as outlined on our booking form.
10.6   Neither party are not entitled to assign or transfer any of your rights or obligations under this contract.
10.7   Each party shall observe and abide by and shall require it’s subcontractor to observe and abide by all laws, regulations and bylaws as may apply.
10.8   This contract shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
10.9   If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
10.10  Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
10.11  We may revise these terms and conditions from time-to-time. Please check this regularly to ensure you are familiar with the current version.

11. On-Line Booking Requests

11.1  Requests can be made on line to reserve a place on some of our courses by completing the necessary details in our on-line booking form.
11.2  Once a form is completed and received by us, we will hold a space on your chosen course for 10 days (inc. weekends).  During this time we will confirm your eligibility to complete the course and send you an invoice.
11.3  Once your invoice has been paid, your place on the course will be confirmed and accepted by us.  Joining instructions will be despatched prior to the start of the course.
11.4  All of our open courses available for booking on line are subject to a required minimum number of attendees to run.  It is not practical for us to run a course for 1 person!  This minimum number various depending on the course and location, but is typically between 2 to 4 persons.  We will let you know if this minimum number hasn’t been reached at the time of your booking request.
11.5  We reserve the right to move, postpone or cancel courses that do not meet the minimum number of attendees, although we will do everything in our power to ensure that you get your course in as timely manor as possible.